TERMS AND CONDITIONS OF THE ONLINE STORE WWW.KRYPTONSPORT.PL

GENERAL
The online store operating at https://www.kryptonsport.pl is managed by Duc Anh Nguyen, based at Giełdowa 4a/46, 01-211 Warsaw, V.I.E.S. VAT PL 527-297-89-52, REGON 520555244, hereinafter referred to as the “Store” or “KRYPTONSPORT.”

The regulations are made available free of charge via the Store, ensuring the opportunity to familiarize oneself with their content before concluding the contract.

The regulations specifically define:

1. The types, scope, and conditions for providing services electronically, including the technical requirements necessary for cooperation with the IT system used by the Store and information about the prohibition of delivering illegal content by the user.
2. The terms of concluding and terminating contracts for the provision of such services.
3. The procedure for handling complaints.

PURCHASING RULES
2.1. The KRYPTONSPORT online store operating at https://kryptonsport.pl serves to purchase selected original, new sports articles via the Internet.

2.2. Purchases in the KRYPTONSPORT online store may only be made by adults who have an active email account, referred to in these regulations as the “Client.” A primary condition for fulfilling the purchases made is the correct completion of the order form on the https://kryptonsport.pl website, the selection of the payment method, and the collection or shipment of the order, as well as the acceptance of payment for the order. The Client may also make purchases by contacting via phone or email at shop@kryptonsport.pl.

2.3. In the event that the ordered product is out of stock or the Client's order cannot be fulfilled for other reasons, including if purchasing from the Store’s suppliers is not possible within the time allowed for fulfilling the order, the Store will inform the Client of the situation by sending a message to the email address provided by the Client or by communicating the information via phone to the number indicated by the Client, within the time frame required by applicable law.

2.4. If the fulfillment of part of the order is not possible, the Store may offer the Client:

a) cancellation of the entire order (in which case, if the Client chooses this option, the Store will be relieved of the obligation to fulfill the order);
b) cancellation of the order in part, for which fulfillment is not possible within the designated time (if the Client chooses this option, the order will be fulfilled in part, and the Store will be relieved of the obligation to fulfill it in the remaining scope);
c) division of the order and setting a new fulfillment date for that part of the order which cannot be fulfilled within the originally designated time (if the Client chooses this option, the shipment of the products included in the order will be made in several separate parcels, and the Client will not incur additional costs related to the division of the order into multiple shipments).

2.5. If the Client does not choose any of the methods for fulfilling the order in the situation referred to in section 2.4 of this paragraph (including if there is no possibility of contacting the Client for reasons not attributable to the Store), the Store will deliver to the Client the products for which the order can be fulfilled on time, while the remaining part of the order will be canceled, and the Client will be informed via the email address indicated by the Client during the ordering process. The Client may withdraw from the contract to the extent that it has been fulfilled, under the principles specified in point 2.4 of the regulations. If the Client does not make any decision in the situation referred to in point 2.4 (including if there is no possibility of contacting the Client for reasons not attributable to the Store), the Store may cancel the entire order. If the order is canceled in the situation indicated above, and if the payment for the ordered item has been made in advance, the Store will refund the amount paid (or part of it in the case of partial order fulfillment) in accordance with applicable law.

2.6. By placing an order (via email, phone, or through the website), the Client declares that they have read the content of the Privacy Policy and the Store Regulations, particularly regarding the possibility of withdrawing from the contract, in accordance with the Act of May 30, 2014, on Consumer Rights (Journal of Laws 2014, item 827) and accepts its provisions.

2.7. The KRYPTONSPORT online store accepts orders 24/7, every day of the year. Orders placed on Sundays and holidays will be processed in the order they were received on the first business day following the day the order was placed. There is also the option to place an order by phone and via email at shop@kryptonsport.pl.

2.8. Placing orders via the Internet is possible provided that the IT system used by the Client meets the following minimum technical requirements:

• Operating System: Windows, MacOS, Chrome OS, Linux, iOS, Android, Firefox OS
• Internet browser with JavaScript support enabled, including:
  • Chrome (min. version 23)
  • Edge (any version)
  • Firefox (min. version 21)
  • Opera (min. version 15)
  • Chrome for Android (min. Android 6.0)
  • iOS Safari (min. version 6)
  • Samsung Internet (min. version 4)
  • Opera Mobile (min. version 72)
  • Android Browser (min. version 4.4.4)

2.9. Orders in the KRYPTONSPORT online store are fulfilled within Poland and the European Union. Orders should be placed in Polish or English. The KRYPTONSPORT online store's offer is valid only within the European Union.

2.10. Prices listed in the KRYPTONSPORT online store are expressed in Polish zloty (PLN) or euros (EUR) and include VAT. KRYPTONSPORT reserves the right to change prices, with the stipulation that price changes do not apply to orders being processed. The price stated for each item is binding at the moment of confirmation of the order by the store staff. If the price given in the order confirmation differs from the price displayed in the online store, the client has the right to withdraw from the contract.

2.11. In the event that the order cannot be fulfilled, notification will be sent to the email address provided by the Client in the order form. In the case of payment made by the Client for the order mentioned above, the Store will refund the paid amount in accordance with point 5.5.

2.12. If payment for the ordered goods is not made within 14 days from the date of placing the order, the Store will cancel the order, of which the Client will be informed by sending a message to the email address provided by the Client.

2.13. There is an absolute prohibition on the service recipient delivering illegal content.

2.14. The Seller informs that the photos presenting the offered Goods are for illustrative purposes only. The actual appearance, particularly the color and material structure, may differ from what is presented in the photos, as they may depend on monitor settings, color saturation, etc. If the purchased Goods do not meet the Buyer’s requirements, they are entitled to withdraw from the contract.

2.15. The Seller, fulfilling the obligation arising from Article 12a of the Consumer Rights Act, provides general information regarding the main parameters determining the placement in accordance with Article 2 point 11 of the Act of August 23, 2007, on Counteracting Unfair Market Practices of the offers presented to the consumer as a result of searches and the relative significance of these parameters compared to other parameters.

DELIVERY CONDITIONS OF GOODS

3.1. The Client can choose the following forms of delivery for the ordered goods:

• personal pickup at the designated KRYPTONSPORT pickup point (after prior payment for the order);
• delivery via a courier company on a pallet;
• delivery to InPost parcel lockers (after prior payment for the order);
• delivery via DPD courier company.

3.2. KRYPTONSPORT will strive to fulfill the placed order in the shortest possible time from the moment the Client places the order, subject to point 2.7; however, this timeframe may be extended in the case of a large number of orders, the need to complete an order consisting of several products, or in the event of exceptional circumstances. In such situations, the Client is entitled to withdraw from the contract.

3.3. The fulfillment of an order with the payment method "prepayment" occurs after the funds are credited to KRYPTONSPORT's account. At the moment the order is prepared for shipment, the Client receives an email notification about this fact along with information about the shipment tracking number.

3.4. At the time of receiving the shipment, the Client has the right to check the contents of the package in the presence of the delivering company's employee. If the shipment does not contain the goods specified in the order, if the goods are different from those ordered, or if the goods are damaged, the Client has the right not to accept the shipment, to draw up a damage report in the presence of the Courier, and should immediately notify KRYPTONSPORT by phone or via email at shop@kryptonsport.pl.

3.5. In the case where the Client chooses the delivery method specified in points 3.1.a and 3.1.c, payment for the ordered goods can only be made in the form of prepayment.

3.6. A necessary condition for picking up the ordered goods at the designated KRYPTONSPORT pickup point is the presentation of an identity document and the provision of the order number. The Client should collect the goods prepared for pickup within 14 days from the date of receiving the notification.

3.7. The expected delivery time and its cost are specified in the cost table, which is an annex to these regulations. Delivery costs may change along with changes in the operators' price lists. In such a case, the Buyer is entitled to withdraw from the contract.

3.8. According to transport law, couriers are not obliged to carry heavier packages than 30 kg to the first door.

3.9. To facilitate and streamline the purchasing process through the website https://kryptonsport.pl, communication between the Client and the Store is conducted via email or telephone.

In terms of order process information (statuses), the Client will receive emails at the address provided during login regarding the products they ordered. Except for information regarding the cancellation of the order at the Client's request or due to the lack of goods, the emails include the order number, the list of ordered goods, the amount, and the selected payment and delivery method, as well as the recipient's details.

Order confirmation - At the moment the order is received, the Client receives a confirmation message regarding the placement of the offer for the sale contract of the ordered goods. It includes the order number, a breakdown of selected goods, the chosen payment and delivery method, and the destination address or KRYPTONSPORT showroom where the order will be picked up. Payment by bank transfer - If the Client has chosen payment by bank transfer, they may receive two types of information, depending on whether the transfer confirmation/authorization was successful or not. Lack of transfer confirmation - If subsequent attempts to make a payment by transfer are unsuccessful, the Client receives relevant information about the problem, with a request to contact Customer Service, and noting that the execution of the ordered items has been suspended until the situation is clarified. Partial order completion/lack of goods - It may also happen that not all ordered items are available. In this case, the Client receives a message with information about which items have been completed, and it is their decision whether to cancel the entire order or fulfill it in its current form as far as possible. Depending on the decision made by the Client, an email will be sent confirming the total cancellation of the order or confirming its modification. If the Client does not make any decision regarding the partial completion of the order within 7 days, the order will be automatically canceled, and the Client will be notified by an appropriate email message. Completion and sending of the order - After the ordered items are fully completed and sent, the Client receives a confirmation message about this fact, along with information about the shipment. Order cancellation - In the case of order cancellation at the explicit request of the Client or due to lack of payment, the buyer receives appropriate information.

3.10. Details regarding delivery costs are available below

 COMPLAINTS AND WARRANTIES

4.1. The Store is obliged to deliver goods free from defects. In the event of a defect in the goods, the Client is entitled, in particular, to file a complaint based on the provisions of the Civil Code, and in the case of a Buyer who is a consumer, based on the Consumer Rights Act. The Client may demand repair of the goods, replacement of the goods with a defect-free item, reduction of the price of the goods, or may withdraw from the sales contract.

4.2. In the event of damages occurring during delivery, the Client should return the product to the KRYPTONSPORT store address after contacting the Store.

4.3. The Client should include proof of purchase and a description of the complaint with the goods being complained about.

4.4. Complaints are handled in accordance with Polish law.

4.5. The complaint should include a description of the defect in the goods and the date of its occurrence.

4.6. The complaint will be processed within 14 days from the receipt of the notification.

4.7. All products offered in our online store are covered by the manufacturer's warranty. This warranty covers manufacturing defects and hidden material defects that may appear during the use of the product in accordance with its intended purpose.

4.8. The standard warranty period is 24 months from the date of purchase.

4.9. The warranty is valid provided that the product is used according to its intended purpose and in accordance with the operating instructions. The warranty does not cover damages resulting from:

• Improper use or storage
• Self-repair, modifications, or alterations
• Accidents, mechanical damage, or external factors
• Natural phenomena (e.g., flood, fire, storm)

RETURNS OF PURCHASED GOODS

5.1. A Client who is a Consumer may withdraw from the contract without giving any reason within 14 days from the date of receiving the shipment, subject to point 5.2 of this agreement. In order to withdraw from the contract, the Consumer is obliged to submit a statement of withdrawal from the contract and send it to the email address shop@kryptonsport.pl, as well as return the goods to the address: “KRYPTONSPORT, ul. Poznańska 94, 05-850 Jawczyce”.

5.2. The right to withdraw from a contract concluded outside the business premises or at a distance does not apply to the Consumer in relation to contracts:

1. for the provision of services for which the Consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the explicit prior consent of the Consumer, who has been informed before the commencement of the provision that after the performance of the service by the entrepreneur, they will lose the right to withdraw from the contract, and has accepted this;

2. in which the price or remuneration depends on fluctuations in the financial market that the entrepreneur cannot control, and which may occur before the expiration of the withdrawal period;

3. in which the subject of the provision is a non-prefabricated good produced according to the specifications of the Consumer or serving to meet their individualized needs;

4. in which the subject of the provision is a good that spoils quickly or has a short shelf life;

5. in which the subject of the provision is a good delivered in a sealed package that cannot be returned after opening the package due to health protection or hygiene reasons, if the package has been opened after delivery;

6. in which the subject of the provision is goods that, due to their nature, are inseparably connected with other goods after delivery;

7. in which the Consumer explicitly requested the entrepreneur to come to carry out urgent repairs or maintenance; if the entrepreneur additionally provides other services than those requested by the Consumer, or supplies goods other than spare parts necessary for the repair or maintenance, the right to withdraw from the contract applies to additional services or goods;

8. for the provision of services for which the Consumer is obliged to pay the price, in cases where the Consumer explicitly requested the entrepreneur to come to carry out repairs, and the service has already been fully performed with the explicit prior consent of the Consumer.

5.3. If the Client decides to withdraw from the contract, they should return the goods properly packed to the headquarters of KRYPTONSPORT at ul. Poznańska 94, 05-850 Jawczyce, or deliver the goods personally to any return point. The costs of returning the goods are covered by the Client. If the Consumer chose a method of delivery other than the cheapest standard delivery method offered by the entrepreneur, the entrepreneur is not obliged to refund the Consumer any additional costs incurred.

5.4. Returned goods should be complete and in their original packaging. In the case of returning goods that are part of sets, the entire complete set must be returned. Goods should be returned in an unchanged condition unless the change was necessary within the limits of ordinary management, i.e., the Consumer should handle the goods with regard to the need for possible future return. The Consumer is responsible for the reduction in the value of the goods resulting from their use in a way that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the goods.

5.5. Subject to the relevant provisions of the Consumer Rights Act, in the event of circumstances obliging the Store to refund the amounts paid by the Client to the Store, the refund will occur no later than 14 days. Regarding the method, the refund will be made using the same payment method that was used in the original transaction, unless the Consumer has explicitly agreed to a different method of refund that does not involve any costs for them. In the case of an order with cash on delivery, the transfer will be made to the account specified by the Buyer. If the Seller has not offered to collect the goods from the Consumer, they may withhold the refund of the payments received from the Consumer until the goods are returned or the Consumer provides proof of return, depending on which event occurs first.

5.6. According to Article 22(1) of the Civil Code, a Consumer is understood to be a natural person making a legal transaction not directly related to their business or professional activity.

5.7. The provisions contained in this point regarding the Consumer also apply to a natural person concluding a contract directly related to their business activity when it follows from the content of that contract that it does not have a professional character for that person, resulting in particular from the subject of the business activity performed by them, made available under the provisions of the Central Register and Information on Economic Activity.

5.8. The Consumer is responsible for the reduction in the value of the goods resulting from their use in a manner that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the goods.

SECURITY PROCEDURES AND PERSONAL DATA PROTECTION

6.1. By creating an account in the Store and providing their personal data, the Customer accepts the Privacy Policy and the Regulations of the KRYPTONSPORT online store.

6.2. Personal data will be processed for the purpose of fulfilling the online order or responding to inquiries until the sales process is completed, including the issuance of an invoice. Providing personal data is voluntary but necessary for service realization.

6.3. The administrator of personal data is KRYPTONSPORT, based at Giełdowa 4a m46, 01-211 Warsaw. The basis for data processing is the performance of a contract - Article 6(1)(b) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 ("GDPR").

6.4. Recipients of the personal data processed by KRYPTONSPORT will only be external entities supporting the handling of online orders and IT systems. Customer personal data will not be shared with other recipients in third countries or international organizations.

6.5. In connection with the processing of personal data by KRYPTONSPORT, the Customer has the right to access the data, rectify it, delete it (the right to be forgotten), restrict processing, object, and transfer data. Requests regarding the realization of the aforementioned rights can be sent to the email address: shop@kryptonsport.pl.

6.6. Due to the Customer's rights arising from warranty claims for defective goods described in Articles 556 and following of the Civil Code, as well as provisions regarding compliance with the contract arising from the Consumer Rights Act and KRYPTONSPORT's tax obligations, personal data will be processed and stored for 8 years from the end of the sales process.

6.7. If the Customer believes that their personal data is being processed in violation of applicable law, they have the right to lodge a complaint with the supervisory authority (i.e., the President of the Personal Data Protection Office).

6.8. To provide services at the highest level and to tailor them to the individual needs of the Customer, the KRYPTONSPORT website uses cookies. Using the site without changing the cookie settings means that they will be placed on the Customer's terminal device. The Customer can change the cookie settings at any time. Detailed information on the processing of personal data by KRYPTONSPORT can be found in the Privacy Policy at https://kryptonsport.pl.

6.9. KRYPTONSPORT will not disclose the Customer's personal data to other entities without their consent. This does not apply to cases where such disclosure is permitted or necessary based on applicable laws.

6.10. To use the store's services, the following technical requirements must be met:

• an active email account,
• access to a device that allows browsing websites with an installed operating system that enables the device's operation, and one of the web browsers listed in point 2.8 of the regulations,
• an active internet connection,
• the acceptance of cookies enabled in the web browser used by the User,
• JavaScript support enabled in the web browser used by the User (enabled by default in the browser).

6.11. KRYPTONSPORT informs that it is also possible to have other operating systems and web browsers installed on the device referred to in point 2.8; however, in such a case, it reserves that, for technological reasons, certain difficulties may arise.

PAYMENTS

7.1. The online store accepts the following payment methods:

• Bank transfers
• Online payment systems (Przelewy24, BLIK)
• Cash

REVIEWS IN THE ONLINE STORE

8.1. The Customer of the Online Store has the option to voluntarily and free of charge leave a review regarding the purchases made in the Online Store. The review may also include an assessment, photo, or review of the purchased product in the Online Store.

8.2. After purchases in the Online Store, the Seller sends the necessary data to create an email invitation to the company managing the survey process. The sending of surveys and the process of collecting reviews in forms is fully managed by TrustMate SA, based at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends an email to the Customer asking for a review along with a link to the online form that allows them to leave one – the online form allows answering questions from the Seller regarding purchases, assessing them, adding their description of the review, and photos of the purchased product. If no review is submitted after the first invitation, TrustMate may resend the invitation.

8.3. A review can only be submitted by a Customer who has made purchases in the Seller's Online Store.

8.4. Reviews submitted by Customers are published by the Seller in the Online Store and on the TrustMate.io profile.

8.5. Leaving a review cannot be used by the Customer for unlawful activities, particularly actions constituting unfair competition against the Seller, or actions violating personal rights, intellectual property rights, or other rights of the Seller or third parties.

8.6. A review may only be submitted for products actually purchased in the Seller's Online Store. It is prohibited to enter fictitious/nominal sales contracts for the purpose of leaving a review. The review's author cannot be the Seller or their employees, regardless of the basis of employment.

8.7. The submitted review can be removed by its author at any time.

FINAL 

9.1. KRYPTONSPORT reserves the right to:

• change prices and quantities of goods in the online store's offer during the day, which does not affect orders already confirmed,
• withdraw individual products from the KRYPTONSPORT online store's offer, which does not affect orders already confirmed,
• introduce new products to the KRYPTONSPORT online store's offer,
• conduct and cancel all kinds of promotional campaigns and sales, which does not affect orders already placed as part of those campaigns and sales.

9.2. The resolution of any disputes arising between KRYPTONSPORT and the Customer, who is a consumer as defined in Article 221 of the Civil Code, will be submitted to the courts competent according to the provisions of the relevant Civil Procedure Code.

9.2.1. The resolution of any disputes arising between KRYPTONSPORT and the Customer, who is not a consumer as defined in Article 221 of the Civil Code, will be submitted to the court competent due to the location of KRYPTONSPORT.

9.3. In matters not regulated by these Regulations, the provisions of the Civil Code, the Act on Providing Services by Electronic Means, and other relevant provisions of Polish law shall apply.